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After-sales Policy
Rende Group’s service network covers the whole world, established branches in the United States, the Netherlands, Malaysia, and Russia, and successively developed offices in Italy, Spain, Dubai, Brazil, Turkey, Australia, etc. In China, the Shenzhen headquarters is the center, radiating the whole country, and developing various provincial operators. Realize localized services from pre-sales, in-sales, and after-sales, timely delivery, and quick response.
After-sales philosophy
Customer-Oriented
Warranty
One to five-year warranty, lifetime maintenance
Service time
Global call 7/24 online
After-sales Service Process
We provide user training and prompt technical support for the installed equipment to ensure its proper utilization and address any technical issues that may arise.
After-sales Warranty Statement
Provide free repair or on-site after-sales service due to product quality problems caused by raw materials and production process problems after analysis within warranty.
Provide lifetime paid maintenance for prodcut failure caused by improper use or storage other than product quality problems.
Provide lifetime paid maintenance outside the warranty.
After-sales Contact Us
Our customer service team will directly answer questions for customers, or transfer them to the service department or technical department, and at the same time track the problem until the problem is completely solved for the customer, and make a record backup.